SHIPPING

At 209 Mare, we're delighted to offer free standard worldwide shipping on all orders over €400.

We believe shopping should be effortless from start to finish, so we've taken care of the shipping costs. All you have to do is choose your favorites. We'll handle the rest.

Duties & Taxes

Good news! All duties and import taxes are included in your order total, including orders shipped outside the European Union.

That means the price you see at checkout is the final price you'll pay. No unexpected customs charges upon delivery.

Please note that items purchased during a sale, from the outlet, or as part of any other promotion are not eligible for returns or exchanges.

RETURNS & EXCHANGES

Need a different size or changed your mind? No worries. We're here to help.

Returns and exchanges can be requested within 14 days of placing your order. To arrange a return or exchange, please email 209mare@209mare.com and we'll provide you with all the necessary instructions.

Customers are responsible for the return shipping costs.

The 209 Mare Concierge can arrange a return shipping label for you:

• €10 for countries within the European Union
• €25 for countries outside the European Union

Refunds & Exchanges

You can choose between:

• A refund to your original payment method, minus any applicable return shipping fees and the original shipping costs
• 209 Mare store credit to use on a future purchase

If you choose an exchange, your new item will be shipped back to you using standard shipping.

Please note that refunds are only processed once your return has arrived at our warehouse and has successfully passed our quality control inspection. Every returned item is carefully inspected to ensure it is unworn, undamaged, and returned with all original labels, tags, and original product packaging.

Items that have been worn, washed, damaged, or returned without their original packaging will not be accepted and may be sent back to the customer at their expense.

Please note that shipping costs are not refundable.

Please include the following details in your email:

• Your 4 digit order number
• The reason for your return or exchange
• Whether you would prefer a refund or an exchange
• If you are requesting an exchange and would like it shipped to a different address, please include the new shipping address

Please note:

• Custom or bespoke items cannot be returned.
• Items purchased during a sale, from the outlet, or as part of any other promotion are not eligible for returns or exchanges.
• If a customer initiates an invalid or unnecessary chargeback without first contacting 209 Mare to resolve the matter, a €20 administration fee will be charged to cover the administrative costs and the preparation of evidence required for the dispute process. 

TERMS & CONDITIONS

Terms & conditions