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209 Mare Shipping and Returns Policy
Shipping
We ship The New Standard in Luxury Beachwear worldwide (even to your private island) and we are proud to exclusively use DHL to ship orders. Shipping rates vary depending on shipping region and shipping times selected.
We Provide Worldwide Standard shipping for any purchase.
We also provide Worldwide Express shipping for any purchase.
All orders placed by 11:30 pm Paris time will be fulfilled the same day. Approximate shipping times are as follows:
Standard shipping: 5-7 working days
Express shipping: Within 48hr - 96hrs
In Monaco, we offer free 2-hour in-person deliveries.
Shortly after placing your order you will receive an email with the tracking number for your order.
Please note that these are approximate shipping times and cannot be guaranteed due to disruptions to shipping caused by weather or other reasons. In rare circumstances, a remote surcharge may apply.
If you require custom delivery, or have any questions, please feel free to email us at 209mare@209mare.com.
Duties
Orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs and are the responsibility of the customer to pay. For more information, please contact your local customs office.
Exchanges
We offer free exchanges on all orders within 30 days after placing order. To arrange a product exchange please contact our 209 Mare Concierge and they will issue you a return shipping label. Items will be shipped back to you using standard shipping.
Returns
If you would like to return an item, you can do so within 14 days of the item(s) having been ordered. To arrange a return please contact our 209 Mare Concierge. Items bought on sale are not subject to return or exchange.
Customers are responsible for return shipping costs. The 209 Mare Concierge can arrange return shipping label for customers for a flat fee of €25 (regardless of from where in the world the item(s) are being shipped), which will be deducted from the refunded amount of the original order. If a customer chooses to receive a 209 Mare credit instead of a refund for returned items, the flat fee for the 209 Mare Concierge to issue a worldwide return shipping label is €10. If a customer wishes to opt out of 209 Mare return shipping and ship the items themselves, they may return items the DailyPack Fulfillment center address at the bottom of the page.
Customers can choose to either receive a refund to the original payment method (minus any applicable return shipping fees for shipping labels issued by The 209 Mare Concierge) or can choose to receive a credit to be used with the 209 Mare shop.
Items are only valid for return if they are in their original unworn condition with all labels and tags attached and returned in original product packaging
Customers may opt out of the 209 Mare return shipping fee and receive a full refund if they choose to ship the items to the below address themselves:
DailyPack Fulfillment, Atten: 209 Mare
Etxe Logistika,
600 Route de Bidache
40300 Hastingues,
France
Phone: +33631497461
Note: Customers are responsible for paying taxes on any return items, even in the total sale amount warrants free exchanges.
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